1. Overview
Your refund route depends on where you purchased Command Runner Pro. Nothing in this policy limits any mandatory consumer rights available in your country.
Before requesting a refund for a technical issue, please contact support@commandrunner.app. We will make a reasonable effort to resolve the problem promptly.
2. Purchases made through Paddle
Paddle is the authorised reseller and merchant handling Paddle transactions. Unless required by applicable law, Paddle transactions are generally non-refundable and requests are reviewed under Paddle’s Refund Policy, including any applicable statutory withdrawal rights and protections for defective products.
To request a refund, use the “View receipt” or “Manage subscription” link in your Paddle transaction email, or visit paddle.net and choose the refund option. Include the email address used for purchase and your transaction details. Paddle normally returns an approved refund to the original payment method.
3. App Store purchases
Apple controls billing and refunds for purchases made through the App Store. We cannot issue those refunds directly. Submit a request through Apple’s Report a Problem service. Apple decides eligibility under its policies and applicable law.
4. Technical or product problems
If a persistent technical issue or material defect prevents you from using the Pro features as described, email us with your platform, app version, purchase route and a description of the problem. If we cannot resolve it, you may request a refund from Paddle or Apple using the route above. The payment provider will assess the request under its policy and applicable consumer law.
5. Subscription cancellation is separate
Refunding a payment and cancelling renewal are different actions. You can cancel a subscription at any time to stop future charges. Cancellation takes effect at the end of the current billing period, and Pro access continues until then. There is generally no automatic refund for an unused part of a billing period, except where required by law or approved by the payment provider.
For Paddle, cancel through the “Manage subscription” link in your purchase email. For the App Store, cancel through your Apple Account subscription settings. See the full cancellation instructions.
6. Contact
For product support before or during a refund request, contact support@commandrunner.app. Payment and refund decisions remain with Paddle or Apple for purchases they processed.